Senior Manager Learning & Development
July 2016 – Euromoney magazine gave ING an award for Western Europe’s Best Digital Bank. “Unlike some banks, ING’s investments in digital banking are yielding very real results,” the magazine said. This is an accolade for the bank’s transformation towards consumer-centricity. An important enabler of this transformation is employee and leadership development.
About ING
The bank offers retail and wholesale banking services to customers in over forty countries. Two years ago, CEO Ralph Hamers announced the Think Forward strategy, which puts customer-centric innovation at the core of the business. With this plan, ING addresses significant changes impacting the banking industry; from changing customer expectations to regulatory requirements and digitalization. As acknowledged by Euromoney magazine, this strategy-led transformation is in full swing. ING is turning into the next generation digital bank, with a differentiating customer experience enabled by a streamlined organization, operational excellence and an enhanced performance culture. This transformation is propelled forward by employee development through tailored training programs.
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About the Senior Manager Learning & Development
The Senior Manager Learning & Development will take the lead in the design, development, delivery and optimization of ING’s key strategic learning initiatives for around 7000 executives in 42 countries. There are a number of aspects the Senior Manager Learning & Development will focus on in order to achieve tangible results:Identifying needs – in the light of the Think Forward strategy, the Senior Manager will identify, analyze and align business requirements and learning needs of ING executives the world over. The research and alignment phase will be in close cooperation with the global HR community and HR leaders across all countries.Developing the Learning & Development organization – based on previous experience and evidence-based approaches, the Senior Manager will contribute to the design of a world-class Learning & Development framework that fit the bank’s needs. He/she will present recommendations to the board and, once approved, play a crucial role in building the organization from scratch.Program development – while building said framework, the Senior Manager will also be in the lead for defining the training curriculum for 7000 executives around the world and conceptualizing global programs for this target audience in line with the Think Forward strategy and business needs.Program execution – the Senior Manager takes the lead in running large global programs such as the Think Forward Leadership Program.Stakeholder management – a major part of execution will be bringing country organizations on board with the new centralized leadership programs, which will replace existing local initiatives. Needless to say, people skills are crucial.Marketing & communication – the Senior Manager will communicate program objectives, content and planning to the HR community. Moreover, he/she will enthuse business management and users, in order to create commitment to and understanding of learning programs and objectives.Evaluation – A crucial step in creating a future-proof Learning & Development organization is evaluate the progress of implementation, establishing the effectiveness of learning programs and using gained insights to optimize the program.
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