VP of Global Expansion
About Smiler
That once-in-a-lifetime family trip to New York City needs to be commemorated – and ideally with a beautiful photo that is framed and proudly displayed, rather than through many failed selfies. It was exactly this realization, at Times Square many years ago, that prompted founders Martine Rooth and Kasper Middelkoop to create a business where photographers (whether professional or aspiring) and consumers (whether international tourists or families on outings) can easily get in touch in an ad-hoc manner, for spontaneous or planned photo shoots at traveler hot spots.
With Smiler, photographers may earn up to 120 euros per hour based on performance. They sign up on the Smiler platform and get onboarded with online information and a few practice runs with experienced Smiler photographers. Once onboarded, the photographer goes to one of the listed locations and approaches visitors proactively for a photo shoot. Alternatively, consumers may select a photographer and location of choice in advance, and make an appointment via the platform. Locations include popular hotspots in the public domain, but Smiler also partners with theme parks, museums, zoos and the like.
The photographer makes the resulting pictures available via the platform. Smiler makes it easy to exchange the necessary information with QR codes, creating a quick and contactless customer journey. Consumers only pay for the photos they want, so there is zero risk involved. For the photographer, this is a fun and flexible way to supplement income. Smiler also continues to add functionalities, such as the recently added possibility to book a shoot in advance.
Active in five European cities with a total of 70 locations, Smiler is already a hit. The company secured 7.5 million euros of funding last year. Smiler is now ready to embark upon an ambitious international expansion journey. This is where the VP of Global Expansion comes in.
Kandidaatprofiel*
- Over 8 years of experience
- In operations
- Within start- and scale-ups
- Streamlining international operations
- Creating built-in scalability
Onderzoek toont aan dat mannelijke kandidaten al solliciteren als ze aan 60% van de eisen voldoen, terwijl vrouwelijke kandidaten voor 100% gaan. Dus ook in geval van twijfel ontvangen we je CV graag.
Job description: VP of Global Expansion
The VP of Global Expansion leads the supply operations – online and on-the-ground onboarding and activation of photographers – as well as its scaling: the expansion strategy and roll-out of new regions and locations. They are part of the Management Team and report to the Chief Revenue Officer, Martine Rooth. The VP of Global Expansion is always hunting for volume while simultaneously safeguarding quality. They use the platform’s data to understand where and why dropoff happens, then streamline the operations to improve activation and retention of photographers. They also use this information to put together a scaling playbook that can be used in all newly added Smiler regions and locations.
A scalable and smooth process that allows each photographer to successfully work via Smiler for an extended period of time is the ultimate goal. This includes managing the performance marketeers to generate and qualify photographer leads; leading the online community management team for maximizing onboarding, activation and retention rates; and managing the on-the-ground operational teams that execute the in-person onboarding and training sessions.
The VP of Global Expansion works together with the Marcom team that is responsible for marketing, brand & communications. Next to that, they will closely collaborate with the Commercial team, which signs new partner venues and maximizes revenue from activated photographers. The VP of Global Expansion will act as linking pin between these two functions, ensuring smooth, successful and above all scalable activation of new photographers.
Smiler offers a game-changing business model with high potential for global success. However, the model operates at the intersection of online and offline, posing some challenges when it comes to scalability in supply operations. This is therefore an exciting role for an operations leader who has ample experience in fast-paced scale-up environments, and whose track record includes at least one clear example of rolling out supply operations successfully. The right candidate may come from a background of a food delivery or other logistics or gig-economy related business. They have a solid knowledge of data management and experience working with large numbers of semi-independent freelance staff. The VP of Global Expansion brings both structure and inspirational drive, to motivate and retain the target audience of (aspiring) photographers to show up frequently at Smiler locations for extended periods of time.
The VP of Global Expansion joins a company with tremendous global potential, in a yet unchartered market. This is an excellent opportunity for an ambitious and experienced operations leader to fulfil a senior position at a promising, unique organization.
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